Resources (NE) Ltd is committed to providing a high quality Information, Advice and Guidance Service. This statement provides details of our service and the standards of delivery
We aim to provide an independent information advice and guidance service to individuals wishing to consider accessing the training programmes offered by Resources (NE) Ltd and those already enrolled on a training programme with us.
Our high quality information, advice and guidance service is vital to the success of the organisation, it ensures we place our applicants on programmes suited to their needs and subsequently contributes to our retention and success rates.
The company will endeavour to help individuals make informed choices about training and development opportunities in the context of their working lives and career development.
We will also work in partnership with other providers and funding bodies that provide alternative options and choices a progression routes for clients that are not suitable to work with Resources (NE) Ltd.
Information generated will be recorded onto the learner's initial assessment which will be moitored throughout the learner's programme, which ensures that the learner is progressing through the qualification they are registered on.
The IAG Service will apply to our clients who consist of:
a: Employers who are recruiting or have staff undertaking a training course with Resources (NE) Ltd
b. Applicants who apply for and learners who participate, on our training programmes
Resources (NE) Ltd provides all applicants and learners with free and impartial Information, Advice and Guidance in relation to training and their relevant work. Information Advice and Guidance is embedded within programmes and delivered over the following three stages.
The provision of IAG services is quality assured via the collection and analysis of participant feedback from both employers and applicants and analysis of key performance data in respect of learner retention achievement and progression.
Line Managers will be responsible for monitoring the front line delivery, icluding the observation of the IAG service, and identifying areas for continuous improvement.
The outcomes from feedback and from managers will be subject to discussion at training quality and management meetings. Self-assessment of the provision against Common Inspection Framework will also inform and drive improvements.
Signposting and referrals take place when it becomes clear that another provider or another agency can provide more appropriate help or support than we can. There is a distinction to be made between signposting and referral:
When a person is signposted to further help, they are given all the necessary details to make an approach. It is then their responsibility to follow this up.
When a personis referred, staff take on the responsibility for facilitating initial contacts between the person and the referral point.
Whether someone is 'signposted' or 'referred' will depend on various factors, including their confidence level and ease of access to the referral point.
Someone may be signposted or referred for:
Unit 57 Aidan Court
Bede Industrial Estate
Tel: 0191 483 7002
6b Southwick Industrial Estate
Tel: 0191 536 6867
6-7 St Nicholas Chambers
Newcastle upon Tyne
Tel: 0191 296 0239 opt 1
Suite 4.4 Pennine House
Tel: 0191 536 6867
0191 548 3082Referrals
Tracy Rutherford: 0191 483 7002
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